To thoroughly implement the decisions and deployments of the provincial and municipal Party committees on optimizing the business environment, the medical insurance department in Dalian has focused on the pain points and difficulties that the public faces when handling affairs, and has introduced a service guide for 20 high-frequency medical insurance services, enabling people to “handle affairs without owing favors”. Guided by the principle of “letting data do more traveling so that the public can run fewer errands”, it aims to continuously optimize the city's business environment by streamlining the handling processes, improving service efficiency, and providing more refined and convenient medical insurance services.

The service guide released this time covers key areas such as insurance enrollment registration, account inquiry, off-site medical treatment record filing, and maternity allowance payment. It clearly specifies the requirements, operation procedures, and time limits for each service, making it “easy to understand, easy to learn, and easy to handle”. Insurance participants only need to register and log in on the personal online service hall of the National Medical Insurance Service Platform or the service hall of the “Dalian Medical Insurance Bureau” WeChat official account. Then, they can directly jump to the online handling functions through the “online handling” website links or “mobile handling” QR codes in the guide, easily realizing the “fingertip and mobile-based handling” of high-frequency medical insurance services.

In response to the needs of different groups, the guide classifies and refines service measures: Services such as insurance enrollment registration for flexible employees and information changes for urban and rural residents support multiple channels including in-window, online, and mobile-based handling, and can be completed immediately. An online application service is launched for off-site settlement record filing, and no materials are required for temporary off-site medical treatment record filing, further improving convenience. For services such as manual reimbursement of medical expenses and transfer and continuation of medical insurance relationships, the handling time limits are clearly defined to effectively protect the rights and interests of the public.