The heating period is approaching. If there is a need to stop supply or resume heating, remember to pay attention to the relevant information of each heating unit and take the time to handle it.
Dalian Heating Group
1. Pay the heating fee
Main payment methods: Users who have not stopped paying, have no arrears, and have applied for a card, please bring their "heating payment card" and cash to the nearest bank (Industrial and Commercial Bank of China, China Construction Bank, Shanghai Pudong Development Bank, among which CCB toll sites are detailed in our company's WeChat official account) counter or pay the heating fee through online banking, mobile banking, WeChat, and Alipay.
● WeChat payment process: Log in to WeChat → click "I" → "Service" → "Living Payment" → select the city "Dalian" → "Heating Fee" → "Dalian Heating Group Co., Ltd." → enter the payment account number → "I have read and agreed" → "Next" → click "Pay Now" after checking the account name, account number, payment unit and amount, and the payment is completed.
● Alipay payment process: Log in to Alipay → click "Living Payment" → "Heating Fee" → select the city "Dalian" → "Dalian Heating Group Co., Ltd." → enter "User Card Number" → "Agree to Alipay Living Payment Agreement" → select "Grouping" → "Next" Check the amount payable, payment unit, payment account number and account name, and then click "Pay Now" to complete the payment.
Other payment methods: Users who pay heating fees with transfer checks, users who pay unpaid heating fees, and users who restore heating must go to the toll station affiliated to Dalian Heating Group to pay fees or handle business.
When paying the fee, please bring the original ownership certificate such as House Property Rights Certificate or Use Right Certificate and the original ID card of the property owner.
Payment time: from now until November 4, 2024.
2. Handle other heating businesses
Card collection and activation: Dalian Heating Group continues to issue payment cards for heating users and scan them to activate them. For users who have not yet received the Heating Payment Card or have not activated it, please bring the original ownership certificate such as the House Property Rights Certificate or the Use Right Certificate and the original ID card of the property owner to the toll station to collect the card and handle the activation business.
Suspension of supply and re-supply: Please bring the original ownership certificates such as the Agreement on Suspension of Heat Use, the Housing Property Certificate or the Certificate of Use Right, and the original ID card of the property owner to the toll station to handle.
Deadline for handling the suspension of users:
Undivided households until September 30
Households have been separated until October 25
Online payment and invoice issuance: After the user successfully pays through WeChat, Alipay, online banking, mobile banking and other channels, please bring the payment screenshot of "payment card number, name and other information" to the toll station to issue an invoice or search for "Dalian Heating Group Service Number" in WeChat to pay attention, and handle invoice business on this WeChat official account: Select "Business Processing" → "Service Hall" → "Apply for Invoice", and then submit relevant information to handle it (users who pay in cash at toll stations can only exchange invoices at toll stations, not online).
3. Other convenience services
Group customer service hotline: 0411-62626600
Toll station (go to the toll station to handle business according to the heating area to which the user belongs) Address: Heating Service Charging Center, No.284-1 Changchun Road, Xigang District, Dalian City (behind Wanjiale Fresh Food)
● Payment consultation hotline: 0411-66326405
Address: No. 14-16, Liuer Street, Shahekou District, Dalian City
● Payment consultation hotline: 0411-39748510
Huaneng Dalian Heating
The handling of supply suspension and payment services will be fully launched at 8:30 am on September 23, 2024.
1. Time, place and method of suspension of supply business
Time
The processing time is from 8:30 on September 23rd, of which the processing time of business outlets is from 8:30 to 16:30 every day (no rest on holidays). "Huaneng Dalian Heating" WeChat WeChat official account accepts online suspension applications 24 hours a day.
Cutoff time
For users who are not separated from households, the deadline for the suspension of supply is October 10th.
For users who have been divided into households, the deadline for suspension of supply is October 25th.
Location
● Huaneng Heating Spring Water Business Hall (diagonally opposite Quanhui Kindergarten)
● Huaneng Heating Ganjingzi Business Hall (No.20 bus terminal, opposite Agricultural Bank of China)
Way
● Business outlets: According to the above time and place, users can handle it by themselves.
● Online processing: Online supply suspension is carried out through "Huaneng Dalian Heating" WeChat WeChat official account. Please pay attention to WeChat official account for details.
Note: Users who have stopped their supply in 2019 and subsequent years do not need to apply again in each subsequent heating season until heating is restored.
2. Payment business
Payment channels
● All business outlets of the joint toll office
● "Huaneng Dalian Heating" WeChat official account online payment
● Various business outlets and APPs of China Construction Bank
● China Merchants Bank APP
Payment time
Starting from September 23, the Joint Toll Office, China Construction Bank and other business outlets are now open normally. WeChat official account, China Construction Bank, and China Merchants Bank APP can all handle payment, and the payment deadline is November 15.
3. Consultation telephone number
● Huaneng Heating customer service hotline: 0411-62695866, 8:30-16:30 answer
● Jinma Road Business Hall: 0411-62695709, answering from 8:30 to 16:30 on weekdays
● Quanshui Business Hall: 0411-62695725, answering from 8:30 to 16:30 on weekdays
● Ganjingzi Business Hall: 0411-86642984, answering from 8:30 to 16:30 on weekdays
Dalian Runneng Thermal Power Co., Ltd
1. Heating payment
Online payment method
Payment can be made through Dalian Runneng Thermal WeChat official account, China Merchants Bank mobile banking APP, and Alipay Life (Alipay payment has not yet been opened in Quanhua Community, Haimao Community and Fujiazhuang areas).
For payment methods, please read the related articles of "WeChat Payment Process" and "Alipay Payment Process" published by the WeChat official account of "Dalian Runneng Thermal Power Co., Ltd." in detail and follow the procedures.
Offline payment method
● In Quanshui, South China and Guiyou areas, please pay at the heating charging office next to the southwest gate post of Runze Garden in Quanshui A4 area;
● Pay from Fujiazhuang area to the boiler room in Lantian Soft Injury Hospital, No.42 Binhai West Road.
Note: The toll office only accepts cash and WeChat payment, and does not support credit card service.
2. Handle the suspension of supply
From September 1st to October 25th (please handle the suspension business before the deadline stipulated in the latest "Dalian Heating Regulations". If it is overdue, it will not be possible to handle the suspension of the current year). Users who have stopped the heating supply in the previous year and still need to stop the heating supply this year do not need to apply repeatedly.
How to handle online supply suspension: Please read the related articles on "Supply Suspension Process" published on the WeChat official account of "Dalian Runneng Thermal Power Co., Ltd." in detail, and follow the process.
How to handle offline supply stop: Please bring the original title certificate and the owner's ID card (the agent needs the ID card of the agent) to the heating charging office next to the southwest gate post of Runze Garden, Quanshui A4 District to go through the supply stop formalities.
According to the "Dalian Heating Regulations", users who used heat last year and need to handle it this year but fail to stop the supply within the time limit will incur corresponding heating fees.
3. Invoice collection
Please bring the payment certificate (WeChat official account payment record, bank receipt, receipt) to the southwest gate post of Runze Garden, Area A4, Quanshui, and exchange the electronic invoice at the heating charging office. Since October is the peak charging period, the average waiting time for exchanging invoices is about 1.5 hours. In order to save time, please exchange tickets at the wrong peak. The deadline for exchanging invoices is December 25, 2024.
4. Restore heat
Users who did not use heat in the previous heating year and need to use heat this year need to pay the heating fee before October 20th (both online and offline payment is acceptable).
Note: Due to the suspension of supply in previous years, there is a risk of water leakage in the indoor heating pipelines of heating users. In order to avoid economic losses, maintenance technicians generally don't rashly take over heating. It is suggested that after paying the heating fee, the heating users should register the room information and contact information through the "name change and transfer" business of WeChat official account, so that the maintenance master can contact in time and resume heating.
Toll: 86683192, 86502139
October is the peak payment period every year. During this period, the toll phone number is a hotline, and it is very likely that it will not be able to enter. If you need consultation about payment business, please call at the wrong peak.
5. Tips
Offline and telephone consultation office hours (working days):
8:00 a.m. to 11:30 a.m.
1:00 p.m. to 4:00 p.m.
